EmpowerIP are Certified Cisco Select and Microsoft Partners and offer via our Service and Support Team various Certified Technical Support Services that are independently monitored and controlled by the respective solution provider. This gives our customers the reassurance that our customer service and delivery is paramount to our business as this is the driver for us to retain our certified status, as well as give our customer the opportunity to give feedback to the solution providers directly regarding the performance of their certified partners.

All EmpowerIP projects are delivered using the award winning Cisco “Steps to Success” program that delivers to our customers a proven engagement model that enables us deliver and support your advanced technology business solutions.

Here is a sample of our Technical Services we offer however we suggest that you contact our Service and Support Team for more help on your individual requirement on or any of the details above.

01488 681304 or techsupport@empowerip.co.uk

Installation and Commissioning Service
All EmpowerIP engineers are Cisco and Microsoft certified as required by organisations partner program. As well as this all our engineers that Install and Commission our solutions hold at least full Prince 2 Project Management Certification as well as having extensive experience of the installation and commissioning of all the products and services EmpowerIP provide. This service is delivered through the Cisco “Step to Success” program that gives our customers confidence that the project is being delivered by a proven engagement model with independent monitoring and customer feedback.

Technical Audit Service
You can request a Certified EmpowerIP engineer to conduct a full technical audit on your existing network and you will receive a site visit and a full report on your current infrastructure as well as recommendations for the future whether this is Network Foundation, Convergence, Security, VPN access or Network Management. This is delivered via the Cisco Certified “Smart Business Roadmap” program and gives our customers confidence that the current and future requirements suggested are independently monitoring and customers feedback taken.

Wireless Site Survey
EmpowerIP believe whatever the size of your organisation is you are contemplating a wireless solution the first issue that needs to be addressed is a wireless site survey. For example RF interference can cause up to 50% of the problems of a wireless networks and can lead to slow performance or dropped service.

Therefore by understanding and taking some simple steps, you can implement a wireless network infrastructure that provides your company with significant and substantive benefits. From empowering your employees to greatly improving customer service, wireless networking technology can have a lasting impact on your business.

EmpowerIP Wireless Site Survey offers a complete suite of Management tools to perform an initial site survey to help ensure that your wireless network will deliver the required:

• Coverage
• Data rates
• Network capacity
• Roaming capability
• Quality of service

Integrate and Manage Your Wireless Network
Once that site survey is complete EmpowerIP offer a combined RF solution that you can use at every stage of a Wi-Fi deployment this covers.

• Planning: survey the RF landscape beforehand
• Management: isolate RF issues
• Troubleshooting: quickly detect root causes

The EmpowerIP Analysis tool monitors the airwaves in your wireless network and allows you to:

• Quickly and accurately determine Wi-Fi spectrum health and sources of interference
• Manage channel capacity and quality at the physical layer
• Quickly eliminate interference sources

Subsequent site surveys can be requested to validate system performance and help you identify, work around, and remove sources of interference in the wireless landscape.

Network Audit and Benchmarking Service
The Network Audit and Benchmarking Service provide a general evaluation of your network performance, based on the analysis of pre-defined key performance indicators and in comparison with global references for benchmarking. The service provides you with valuable information regarding the current situation and identifies network performance points where future improvements can be achieved. These improvements can be based on the performance of the network or on the better utilisation of its resources.

Benefits include

• Identifying improvement areas
• Ensuring stability and efficiency in performance
• VoIP readiness audit

Cisco Smart Care Service
An innovative new service offered by Cisco certified partners that combines network-wide technical support with proactive network monitoring, assessments and remote repairs for small and medium-sized businesses.

Cisco SMARTnet Service
An award-winning technical support service that gives you direct, anytime access to Cisco engineers and an extensive range of technical resources, SMARTnet Service delivers rapid issue resolution, flexible device-by-device coverage, and premium service options to help you maximize operational efficiency.

Cisco Smart Foundation Service
Formerly called SMB Support Assistant, Cisco Smart Foundation Service is specifically designed for small and medium-sized businesses, this service provides simplified, cost-effective network support to help SMB customers ensure operational reliability and protect technology investments on select SMB products.

Cisco Software Application Support Services
Software Application Support (SAS) and Software Application Support plus Upgrades (SASU) strengthen application availability, functionality, and reliability with around-the-clock access to technical support, software updates, and with SASU, major upgrades.

Cisco SP Base and SP Base Onsite
Tailored for Service Providers, this service provides registered access to Cisco.com for online technical assistance, access to TAC, Cisco OS Software updates and upgrades, and advance replacement of failed hardware.

Cisco Focused Technical Support
Provides high-touch technical support to improve an organizations operational efficiency.

Cisco Remote Management Services
Provides comprehensive monitoring, issue resolution and day-to-day management of network devices—24 hours a day, seven days a week.

Technology-specific Operate Services

Cisco SMARTnet Service for SBCS
An award-winning technical support service that gives you direct, anytime access to Cisco engineers and an extensive range of technical resources, Cisco SMARTnet Service delivers rapid issue resolution and complete, solutions-level technical support for the Smart Business Communications System

Cisco TelePresence Essential Operate Service
Provides system-level, ongoing technical support to maintain the high performance of Cisco TelePresence solutions.

Cisco Unified Communications Operate Services
Simplify your customer's post-sales support and reduce their downtime with integrated, systems-level support for Cisco Unified Communications deployments.

Cisco Security IntelliShield Alert Manager Service
Provides a customizable, web-based threat and vulnerability alert service that allows organizations to easily access timely, accurate and credible information about potential vulnerabilities in their environment.

Cisco Services for IPS
Provides hardware and software support, operating system and application updates, technical assistance, and timely alerts about late-breaking viruses, worms, and other threats.

Cisco Services for Integrated Services Routers (ISR)
Service bundles, combining hardware and software application support, for the Cisco 2800 and 3800 series Integrated Services Routers with voice applications.