Empower IP Management Services Portfolio - Choices to Meet Your Needs
EmpowerIP portfolio of Management Services for Small and Medium Business can help you realise the full potential of your network investment with the right type and level of service for your business.

Realize the Full Potential of Your Network
EmpowerIP portfolio of Services for Small and Medium Business represents an intelligent business decision for a small or medium-sized organisation like yours.

Why?
Because they are relevant to your business requirements. They have been specifically designed to meet the preferences and needs of businesses that have 20 to 1000 employees. For instance, whether your business has a large highly skilled IT staff or a limited IT staff, Empower IP portfolio of Management Services for Small and Medium Business offer a choice of services to complement your internal IT support capabilities. And they are part of a broader services portfolio which uses Empower IP certified technical staff and Cisco’s Intelligent Management and Support tools to supply our customers with full, real-time and secure network information which allows you to make decisions in real time and provide new levels of customer/supplier relationships.

Support to Fit Your Needs

EmpowerIP Remote Monitoring
EmpowerIP offer Remote Monitoring via the Cisco Monitor and Cisco Director which is been specifically designed to meet the needs of the Cisco Smart Business Communications System for SMB businesses.

Cisco Monitor Manager is a software agent that is deployed at the customer's location. It actively monitors the customer's data and voice network at all times, collects key network parameters, and reports critical network alert and data over a secure communications channel to EmpowerIP’s support staff 24 hours a day. Therefore we can offer our customers real-time support and fix issues before they become business critical. Often our support staff see an issue and resolved it before the customer has realised they have an issue.

EmpowerIP Remote Monitoring provides:
Real-time monitoring of key device parameters on Cisco SMB-class routers, switches, and voice gateways, Cisco Unified Communications Manager Express, Cisco Unity Express, security appliances, access points, and Cisco Unified IP Phones

Support for the newly introduced Cisco Unified Communications 500 Series for Small Business. Support for generic Simple Network Management Protocol (SNMP) and IP addressable devices, which enables monitoring of the entire customer network, including Cisco and non-Cisco devices, printers, servers, workstations, and PCs from a single console.

Empower IP Remote Monitoring provides the following key features:

• Proactive network-wide, monitoring, assessments, and notifications
• Advanced Hardware Replacement - 8 x 5 x next business day (NBD)
• Operating System and Application Software - Ongoing updates and upgrades
• Direct access to Cisco TAC and Empower IP Cisco Support Staff
• Real-time, colour-coded network topology and status map
• Network-wide detailed inventory collection and reporting
• Device performance monitoring
• Interface status and traffic monitoring
• Real-time alerts and notifications
• Syslog-based alerts
• Configuration backup and restore
• Troubleshooting tools such as Ping, Trace-route, and Port Search

EmpowerIP - Maintain Your Network Reliability

Cisco Smart Foundation Service
Specifically designed for small and medium-sized businesses, Smart Foundation Service provides simplified, cost-effective network support to help you ensure operational reliability, contain costs, and protect technology investments.

The Smart Foundation Service is entry-level technical support service that provides the support that small businesses need to help them maintain network reliability and minimize disruption to business. The Smart Foundation service has been specifically designed for small and medium-sized businesses (SMBs) and provides the easy, cost-effective network support businesses need to help ensure operational reliability, contain costs, and protect your investment on Cisco SMB Class networking solutions.

Cisco Smart Foundation Service provides the following:

• Advance Hardware replacement –Next Business Day (NBD)
• Business hours (8 AM –5 PM) access to SMB TAC (access levels vary by region)
• Cisco.com SMB knowledgebase
• Online network troubleshooting tools designed for SMB
• Operating system software updates for bug fixes

Cisco SMARTnet Service for SBCS

Rapid Problem Resolution
Cisco SMARTnet Service for SBCS (Smart Business Communications System) gives you direct access anytime to Cisco network experts and award-winning resources to help you rapidly resolve problems and protect your investment in your Cisco Smart Business Communications System.

An award-winning technical support service that gives you direct, anytime access to Cisco engineers and an extensive range of technical resources, Cisco SMARTnet Service for SBCS delivers rapid issue resolution and complete, solutions-level technical support for the Smart Business Communications System.

Cisco SMARTnet Service for SBCS provides the following:

• Around-the-clock, global access to the Cisco Technical Assistance Centre (TAC) for help with configuration, diagnostics, and recommendations
• Next-business-day advance hardware replacement (premium options available such as 2-hour and 4-hour replacement)
• Ongoing application and operating system software updates and upgrades
• Access to the extensive Cisco.com knowledgebase and tools