Delivering Certified, Measurable, Best in Class IT Support Services
EmpowerIP are Cisco and Microsoft partners who specialise in helping small to medium to mid-sized businesses tackle their business challenges with the best use of IT.

As Cisco and Microsoft partners we have had to achieve a high level of understanding and certification that demonstrates that we can fulfil the needs of our customers and prospective clients and that these global partners require to supply and support their product portfolios.

Our Technical Support Services team specialises in all areas of computing and networking including network design, cabling, training, installation, configuration and support. Our customers have told us that Server and Router downtime is one of the most costly and worrying issue facing their organisations today with outages causing loss of productivity and business.

EmpowerIP has developed the following bespoke support packages to suit our customers needs with their feedback constantly considered. EmpowerIP customers benefit from a maximum 4 hour response - Monday to Friday, 8.30am-5.30pm.

EmpowerIP’s highly trained, certified and skilled engineers man the support helpdesk and are able to respond to customer fault calls quickly. EmpowerIP provides the levels of support demanded by our customers who rely on their IT infrastructure. This is achieved by targeting all incoming support calls that are answered by a skilled engineer who will strive to maintain the highest SLA’s and first time fixes possible.

EmpowerIP support solutions include:

EmpowerIP Unlimited Telephone Dial in/Network Remote Access Support Level 1

Customers are able to log a support call via several methods:

• Utilising the web tracking facility on the EmpowerIP support log on page
• Contacting the Support direct helpdesk on 01488 681304
• Emailing directly through to techsupport@empowerip.co.uk

EmpowerIP gives their support customers the ability to log and track calls online allowing 24/365 access to support services. By allowing customers to view their previous call history and fixes, we enable our support customers to build up a reference library of faults which can be used to search for known resolutions or as a guide to training requirements.

EmpowerIP Remote IT Manager

In conjunction with EmpowerIP’s Service level 1 agreement, EmpowerIP is able to offer a Remote IT manager and network monitoring service.

This weekly pro-active service is designed to keep a watchful eye on key components of your server’s and router’s configuration, which in our experience are the most common causes of system downtime. Each week we will forward to the nominated contact an email notifying the status of their system and any updates applied or action which needs to be to be taken.

On-site Support Agreements

Where customers do not have any recognised support in-house or would like to be able to call out engineers as required, EmpowerIP offer customers onsite support agreements allowing unlimited access to onsite services and pre-booked engineering days.